Privacy Policy

Last updated: March 5, 2026

1. Introduction

AI Tech Pal ("Company", "we", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI-powered IT helpdesk platform ("Service").

By using AI Tech Pal, you consent to the data practices described in this policy.

2. Information We Collect

Account Information: When you register, we collect your name, email address, username, and password (stored securely using industry-standard hashing). If you sign in with Google, we receive your name and email from Google's authentication service.

Support Ticket Data: When you submit an IT issue, we collect the issue description, any screenshots or images you upload, and metadata such as priority level and category. This data is processed by our AI agents to generate solutions.

API Usage Data: If you use the REST API, we log API key usage, request timestamps, and endpoint activity for rate limiting and security purposes.

Usage Analytics: We collect anonymized usage data including pages visited, features used, resolution rates, and session duration to improve the Service.

Payment Information: Payment processing is handled by Stripe. We do not store your credit card number, CVV, or full payment details on our servers. Stripe's privacy policy governs the handling of your payment data.

3. How We Use Your Information

We use the information we collect to:

  • Provide AI-powered IT support and generate troubleshooting solutions
  • Process screenshots and images using AI vision analysis for issue diagnosis
  • Build and improve our semantic search knowledge base
  • Manage your account, subscription, and billing
  • Send transactional emails (account verification, password resets, payment confirmations)
  • Monitor and enforce API rate limits
  • Analyze usage patterns to improve the Service
  • Detect and prevent fraud, abuse, and security threats

4. AI Processing and Data Handling

AI Tech Pal uses OpenAI's GPT-4 and GPT-4 Vision models to process your support tickets and screenshots. When you submit an issue:

  • Your issue description and images are sent to OpenAI's API for analysis
  • AI-generated resolutions are stored in our database linked to your account
  • Successful resolutions may be added to our knowledge base in anonymized form to improve future responses

We do not use your data to train AI models. OpenAI's API data usage policies apply to data processed through their services.

5. Data Storage and Security

We take data security seriously and implement multiple layers of protection:

  • Encryption in transit: All data transmitted between your browser and our servers is encrypted using SSL/TLS (HTTPS)
  • Secure database: Data is stored in PostgreSQL on Amazon Web Services (AWS) with encrypted connections and restricted access
  • Password security: User passwords are hashed using industry-standard algorithms and are never stored in plain text
  • API key security: API keys are hashed after initial display and cannot be retrieved once created
  • Access controls: Server access is restricted to authorized personnel using SSH key authentication

6. Data Retention

We retain your data for the following periods:

  • Account data: Retained while your account is active and for 30 days after deletion
  • Support tickets and resolutions: Retained while your account is active
  • Uploaded screenshots: Processed for AI analysis and retained with the associated ticket
  • API logs: Retained for 90 days for security and debugging purposes
  • Payment records: Retained as required by applicable tax and financial regulations

You may request deletion of your data at any time by contacting us.

7. Data Sharing

We do not sell your personal data. We share data only with the following third parties, solely to operate the Service:

  • OpenAI: Issue descriptions and screenshots are processed through OpenAI's API for AI-powered analysis
  • Stripe: Payment processing and subscription management
  • Amazon Web Services: Cloud infrastructure hosting
  • Google: Authentication services (if you use Google Sign-In)

We may also disclose data if required by law, court order, or to protect the safety and security of our users and the Service.

8. Cookies and Tracking

AI Tech Pal uses essential cookies to maintain your login session and remember your preferences (such as dark/light mode). We do not use third-party advertising cookies or tracking pixels.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Export: Request your data in a portable format
  • Objection: Object to certain types of data processing

To exercise any of these rights, contact us at support@aitechpal.com. We will respond within 30 days.

10. International Data Transfers

AI Tech Pal is hosted on AWS infrastructure in the United States. If you access the Service from outside the US, your data will be transferred to and processed in the United States. By using the Service, you consent to this transfer.

11. Children's Privacy

AI Tech Pal is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through a notice on the Service. The "Last updated" date at the top reflects the most recent revision.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact us:

Email: support@aitechpal.com

Website: aitechpal.com